The average cost of IT support for small businesses
With IT becoming a critical part of running a small business, many businesses are looking at ongoing technical support to keep their business humming. But...Read More
How we can help
We’re a one-stop shop in Mac tech support for Melbourne’s small businesses – we can help with cloud support, software, servers and
impartial advice in a language you can understand.
CLOUD IT SUPPORT
Don’t want to deal with the hassle of maintaining and upgrading your own server? Just jump on the cloud, and we’ll manage it for you.
SMALL BUSINESS ADVICE
We’re your trusted IT advisor, recommending software and hardware; helping you move office; negotiating cheaper internet, phone and printer rates; managing projects like Box, Office 365 and Sharepoint; and designing IT systems that support the growth of your business.
CREATIVE BUSINESSES
With 20 years’ Mac support experience, we’ve got the know-how to keep a creative studio’s IT thriving. From Adobe Creative Suite to Box and Slack, we’ve got you covered.
EXECUTIVE IT SUPPORT
Professional and secure, we give the kind of personal attention needed to meet the demanding schedule of an executive.
REMOTE SUPPORT
Access our on-call remote support anywhere, any time. You’d be amazed at how much we can do from so far away! Includes: software installation, upgrades, fixes, email account migration and repairing viruses.
TUNE UP PACKS
Not sure where to start? We can take the hassle out of choosing the right IT services for your business. Our tune up packs are designed to turbo-charge your business with all-inclusive pricing and support. Get the good stuff with no ongoing commitment.
Who is The Mac Mechanic?
We’re a personable, flexible IT support business from Melbourne headed up by chief geek Darcy Hellier, who boasts more than two decades of experience. Small and nimble, we work as part of your team and can even act as your internal IT staff. We love working with all small businesses, but have proven expertise in supporting PR, Legal, Creative, Horticulture, Architecture and HR businesses.
Rates & Packages
Much more than just tech support, we give you rates and packages that put you in the driver’s seat.
OFFICE TUNE UP
- Demystify your IT setup and find areas for improvement with our package for Melbourne’s growing small businesses
- Get a full onsite audit of your IT network; checking your businesses’ computer speeds, software, networks, security, devices and wi-fi, servers, and user accounts
Security audit
- Get an audit on your weakest security areas with advice on how to protect yourself from scammers and hackers
- Review your cloud services and online accounts, your password management, systems and processes
Move to the cloud
- Get on cloud nine by migrating your email to Google Mail or Microsoft 365
- Set up of 3 email accounts to Google Apps or Office 365 along with computers and mobile devices to integrate with cloud email and apps
Hourly rates
- Pay by the hour and stay flexible
- Simple, honest pricing to get to the heart of the matter
Executive IT support: everything you need to know
As you might imagine, executives have very specific IT needs. Reliability and accessibility is so important day in and day out, wherever you happen to...Read More
Using Slack for Small Business – everything you need to know
The Mac Mechanic presents the first in a series of posts about cloud based applications and how you can utilise these in your small business...Read More
Getting the best IT support for Small Business – 5 essential questions to ask
I speak with a lot of small businesses when they are in a period of growth. What was once a little startup or one-woman/man band...Read More
What is cloud computing and how does it work?
Almost every day, I answer a call from a small business owner or admin manager who is curious about cloud services and its benefits. The...Read More
Is your business a prime target for hackers? Take the test to find out.
In Australia, online scams (ransomware, malware, hacking and phishing) are on the increase. Scams have been increasing 31% year on year, with phishing the top...Read More
Why home-grade IT hardware could be sabotaging your business
For many small business owners, especially those just starting out, buying IT equipment seems easy. All you need to do is flick through the latest...Read More
7 of the best laptops from 2017
Here ye, here ye! Following on from our 2016 ‘best of’ laptop review, we’ve rounded up 2017’s best laptops. So whether you need to...Read More
The need for speed: simple ways to re-up your wifi speed
With all of the kerfuffle surrounding Australia’s NBN rollout, many Australians have become accustomed to substandard internet speeds – at work, running their own businesses...Read More
Yes, you really do need to back up the cloud…here’s why
When it comes to the cloud, we’re evangelists. We ditch old school servers and software serial numbers for businesses on the daily. From G-Suite (Google...Read More
GoldenEye: the virus that shakes, not stirs
GoldenEye is the latest virus to spread it’s bad juju across globe. It’s literally stopped businesses in their tracks, shutting down global creative advertising agencies,...Read More
What’s new with Adobe Creative Cloud 2017
Want the power and freedom to unleash your creativity like you never have before? Then accept no imitations when it comes to picking the right...Read More
6 of the best laptops we’ve seen in 2016
Finding the right laptop is no easy task. If you didn’t get around to spending up big before the end of the financial year, fear...Read More
Something phishy this way comes
Thousands of phishing emails are sent to people and businesses all the time. Most of the time these emails sound so ridiculous they are obvious frauds,...Read More
Is it magic or is it remote access?
Remote access is a great tool us tech support people use to get access to your computer and sort out any issues – regardless of whether we are physically...Read More
9 amazing IFTTT recipes to shave hours off your work week
Running a small business is hectic work! On top of operating within your wheelhouse, it’s easy to get overwhelmed by admin-y things like to do...Read More
Symptoms of a failing hard drive
We all have a lot of important data on our computers like personal documents, photos and our mammoth music collections. And more often that not...Read More
How to use Preview on a Mac to sign documents
If the day to day running of your business is anything like it is over at The Mac Mechanic then you probably have a sh*t tonne...Read More
Keys to an effective CRM system
The Mac Mechanic has been working hard lately helping our customers to integrate Customer Relationship Management (CRM) systems into their business workflow. One thing we’ve...Read More
The importance of encryption and protection of privacy
On Tuesday, Apple’s CEO Tim Cook released an open letter explaining that Apple will oppose an order from a US judge demanding that they assist...Read More
3 incredible apps to help you fight post-holiday procrastination
It’s February and things are piling up. That snoozy, boozy, debaucherous Christmas holiday is well and truly gone. Sayonara, pina colada. Before you know it,...Read More
Geek round up of 2015
Welcome to 2016! After a well deserved break The Mac Mechanic is back and we’re kicking off the year with a round up of the...Read More
Why we love Google Apps for small business
We here at The Mac Mechanic have noticed a trend lately in people jumping ship to Google Apps for their business needs. It seems as...Read More
El Capitan or El Crapitan? Is Apple’s newest OS right for your business?
Apple’s new OS X El Capitan was released as a free upgrade a couple of months ago. Unfortunately it hasn’t been smooth sailing for everyone...Read More
What do to when your startup disk is full?
If you have received this message “Your startup disk is almost full!” you are in big trouble and something needs to be done before your...Read More
Cloud based apps and your small business – part two
The Mac Mechanic presents part 2 of our cloud based apps reviews. This week we are looking at Box…. no, not THAT box…. What is...Read More
Geek’s Guide to Melbourne
Looking for stuff to do while we ride out the rest of this Melbourne winter? Then here are our favourites, all with a geek-ish spin...Read More
Why is my internet soooooo slow?
If I had a dollar for every time someone asks me why their internet is so slow, I’d be filthy rich. Luckily, I’m not filthy...Read More
Think your Mac doesn’t need virus protection? Think again.
You know a die-hard Mac fan when you meet them. In any Mac versus PC argument, there are always the same points: Macs are slicker;...Read More
Are you ready for Office 365 to change up your business?
Yeah, I know. Getting excited about admin, typing data into Excel spreadsheets is pretty geeky. But as more and more services are shifting to the...Read More
3 ways to use Google Chromecast for your small business
When I get onto new geeky gadgets I just can’t help but tell everyone. Yep, by The Tipping Point’s standards I’m what you’d call a...Read More
Why you need an SSD upgrade now
An SSD will change your life. I’m not joking. We all have a need for speed. CPU sucking tasks like rendering designs, exporting huge files,...Read More
It’s time to upgrade Windows XP to Windows 8
Sorry for all the Windows XP lovers out there but I’m here to let you know that the time has come to upgrade to Windows...Read More
Why Google Apps for Business rocks
Most people know about Google Apps, but did you know they also make a business version? Google have awesome cloud-based services like mail, calendars, drive...Read More
Apple extends product warranties in Australia
Apple has extended its warranties on Macs and iOS devices in Australia from 12 to 24 months. Word on the street is that Apple changed...Read More
Some of our happy clients
Can't speak highly enough of Darcy's service and advice. Among all the disappointing tech 'help' out there, Darcy is like a breath of fresh air.
Raquel Newman
20:56 26 Nov 18
Can't speak highly enough of Darcy's service and advice. Among all the disappointing tech 'help' out there, Darcy is like a breath of fresh air.
Raquel Newman
20:56 26 Nov 18
The Mac Mechanic has been our trusted tech guru for the past 15 years, from cloud based solutions to everyday tech support. Working with Darcy has been easy every step of the way, his knowledge and honesty sets him apart from the crowd.Designer/IT ManagerThe Creative WorksMelbourne Victoria
Paul Vaudeau
02:39 20 Sep 18
The Mac Mechanic is awesome. Darcy is a straight shooter who has helped our business on a number of occasions with individual Mac support as well as network support.
Andrew Wright
01:43 04 Sep 18
The Mac Mechanic (Darcy) has been instrumental in upgrading our IT infrastructure. His time and effort to explain and assist us in the smooth transition of services was fantastic. Can’t recommend The Mac Mechanic enough.
Alex Wilson
05:56 30 Aug 18
The Mac Mechanic Rocks!! We run a busy design studio and the Mac Mechanic has been our right arm when things need upgrading or on the rare occasion one of our Macs goes down. Software and Adobe experts , they are always available to lend advice and only recommend the best gear at a decent price. Their remote management is awesome, they can fix anything by dialling into our Macs while we head to lunch. Crazy! No BS and no over the top solutions our studio doesn't need. If I could give them 10 stars I would, we can't recommend them higher to all of our clients. Keep it up guys!
Damien Howard
00:27 22 Nov 17
Darcy is a knowledgable, professional and trustworthy Technology professional. I have a very small business and he has coached and supported me through various problems as I have established my businesses technology platforms. He has consistently been responsive, solutions orientated and efficient. Darcy's business is very successful and I have found him to resolve issues very effectively, with his customers best interests at heart at all times. Often the solutions he has recommended to fix my IT problems have been so successful that I have needed him much less in recent times. This is testament to his integrity, putting his customer first and his ability to deliver the right solution first time, quickly, effectively and at fantastic value. Thank you Darcy!
Mike Ward
21:51 30 Oct 17
Darcy and the team at Mac Mechanic have provided excellent service to our business for the past 4+ years. Fantastic and friendly service with clear advice on how the get the most out of our IT. Darcy is quick and efficient at responding to requests and always happy to help. Couldn't recommend this business enough!
jade adams
02:56 27 Oct 17
The Mac Mechanic is the best! Such great service and so easy to work with. We have been using Darcy and his talent for a few years now and he never fails to deliver. For all things Mac this is the place to go.
Deb Lemcke
08:26 24 Oct 17
Darcy is a gun with computers. He's great to work with, fast and efficient and all a ta great price. He had my trusty mac fitted with a new hard drive and ready to go within less tan 24 hours, and stepped me through the process really well. Highly recommend him and his business.
Fiona Johnston
23:44 23 Oct 17
