IT Support

for creative businesses

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Our Services

We know small businesses inside out. From software, Mac and wi-fi repairs, to servers and email, we're not afraid of getting our hands dirty.

Email & internet

  • Internet speed auditing & repair
  • Email setup for multiple devices
  • Cloud: Google Mail & Microsoft 365
  • Antivirus & security systems

Networks & Servers

  • Modem, wi-fi & router setup
  • Servers – Apple OSX & Windows
  • Easy, cost effective backup systems

Business advice

  • Internet, phone & printer contracts
  • Document management solutions
  • Transition to cloud services
  • Network design for new offices
  • New projects ie. Sharepoint 

Software & Cloud Solutions

  • Software, OSX upgrades & fixes
  • Adobe Creative Suite
  • Box, Office 365, Google Apps
  • Font Engine Pro & Suitcase
  • Filemaker Pro & Streamline
  • MYOB, Zero, Attache

Hardware & repairs

  • Sourcing of Apple/PC computers
  • Refurbishing ie. new SSD & RAM
  • Apple/PC hardware & server repairs

Remote support

  • On-call remote access support
  • Training, installs, network issues
  • Malware & virus repair

About The Mac Mechanic

We’re a super friendly and experienced IT support business from Melbourne.  We specialise in working with design studios, PR/marketing agencies, photography and video studios, not for profit charities and unions.


Rates & Packages

Much more than just tech support, we give you rates and packages that put you in the driver’s seat.

Need for speed pack

  • Refurbish and supercharge your computer speeds with new SSD drives
  • Prolong the life of your studio’s machines
  • Includes pick up and drop off of your computers overnight or over weekends

Studio Tune Up

  • 7 hours of IT support, saving you $ off our standard hourly rate
  • A full onsite audit of your existing IT network; checking your computer speeds, software, networks, security, devices and wi-fi, font and print servers, and user accounts
  • A network map of your IT system; giving you full control of your IT environment

Cloud Nine

  • Get on cloud nine by migrating your email to Google Mail or Microsoft 365
  • Enjoy synced devices, shared calendars and robust backups
  • Backup and migration of all your email accounts
  • Configuration of staff phones to integrate with cloud mail and apps

Hourly rates & retainers

5-15% off our hourly rates
  • Pay by the hour and stay flexible OR
  • Get a discount off our hourly rate when you choose a 10 or 20 hour retainer package

Happy Clients

Can't speak highly enough of Darcy's service and advice. Among all the disappointing tech 'help' out there, Darcy is like a breath of fresh air.
Raquel Newman
Raquel Newman
20:56 26 Nov 18
The Mac Mechanic has been our trusted tech guru for the past 15 years, from cloud based solutions to everyday tech support. Working with Darcy has been easy every step of the way, his knowledge and honesty sets him apart from the crowd.Designer/IT ManagerThe Creative WorksMelbourne Victoria
Paul Vaudeau
Paul Vaudeau
02:39 20 Sep 18
The Mac Mechanic is awesome. Darcy is a straight shooter who has helped our business on a number of occasions with individual Mac support as well as network support.
Andrew Wright
Andrew Wright
01:43 04 Sep 18
The Mac Mechanic (Darcy) has been instrumental in upgrading our IT infrastructure. His time and effort to explain and assist us in the smooth transition of services was fantastic. Can’t recommend The Mac Mechanic enough.
Alex Wilson
Alex Wilson
05:56 30 Aug 18
The Mac Mechanic Rocks!! We run a busy design studio and the Mac Mechanic has been our right arm when things need upgrading or on the rare occasion one of our Macs goes down. Software and Adobe experts , they are always available to lend advice and only recommend the best gear at a decent price. Their remote management is awesome, they can fix anything by dialling into our Macs while we head to lunch. Crazy! No BS and no over the top solutions our studio doesn't need. If I could give them 10 stars I would, we can't recommend them higher to all of our clients. Keep it up guys!
Damien Howard
Damien Howard
00:27 22 Nov 17
Darcy is a knowledgable, professional and trustworthy Technology professional. I have a very small business and he has coached and supported me through various problems as I have established my businesses technology platforms. He has consistently been responsive, solutions orientated and efficient. Darcy's business is very successful and I have found him to resolve issues very effectively, with his customers best interests at heart at all times. Often the solutions he has recommended to fix my IT problems have been so successful that I have needed him much less in recent times. This is testament to his integrity, putting his customer first and his ability to deliver the right solution first time, quickly, effectively and at fantastic value. Thank you Darcy!
Mike Ward
Mike Ward
21:51 30 Oct 17
Darcy and the team at Mac Mechanic have provided excellent service to our business for the past 4+ years. Fantastic and friendly service with clear advice on how the get the most out of our IT. Darcy is quick and efficient at responding to requests and always happy to help. Couldn't recommend this business enough!
jade adams
jade adams
02:56 27 Oct 17
The Mac Mechanic is the best! Such great service and so easy to work with. We have been using Darcy and his talent for a few years now and he never fails to deliver. For all things Mac this is the place to go.
Deb Lemcke
Deb Lemcke
08:26 24 Oct 17
Darcy is a gun with computers. He's great to work with, fast and efficient and all a ta great price. He had my trusty mac fitted with a new hard drive and ready to go within less tan 24 hours, and stepped me through the process really well. Highly recommend him and his business.
Fiona Johnston
Fiona Johnston
23:44 23 Oct 17

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