IT Support

for creative businesses

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Our Services

We know small businesses inside out. From software, Mac and wi-fi repairs, to servers and email, we're not afraid of getting our hands dirty.

Email & internet

  • Internet speed auditing & repair
  • Email setup for multiple devices
  • Cloud: Google Mail & Microsoft 365
  • Antivirus & security systems

Networks & Servers

  • Modem, wi-fi & router setup
  • Servers – Apple OSX & Windows
  • Easy, cost effective backup systems

Business advice

  • Internet, phone & printer contracts
  • Document management solutions
  • Transition to cloud services
  • Network design for new offices
  • New projects ie. Sharepoint 

Software & Cloud Solutions

  • Software, OSX upgrades & fixes
  • Adobe Creative Suite
  • Box, Office 365, Google Apps
  • Font Engine Pro & Suitcase
  • Filemaker Pro & Streamline
  • MYOB, Zero, Attache

Hardware & repairs

  • Sourcing of Apple/PC computers
  • Refurbishing ie. new SSD & RAM
  • Apple/PC hardware & server repairs

Remote support

  • On-call remote access support
  • Training, installs, network issues
  • Malware & virus repair

About The Mac Mechanic

We’re a super friendly and experienced IT support business from Melbourne.  We specialise in working with design studios, PR/marketing agencies, photography and video studios, not for profit charities and unions.

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Rates & Packages

Much more than just tech support, we give you rates and packages that put you in the driver’s seat.

Need for speed pack

  • Refurbish and supercharge your computer speeds with new SSD drives
  • Prolong the life of your studio’s machines
  • Includes pick up and drop off of your computers overnight or over weekends

Studio Tune Up

  • 7 hours of IT support, saving you $ off our standard hourly rate
  • A full onsite audit of your existing IT network; checking your computer speeds, software, networks, security, devices and wi-fi, font and print servers, and user accounts
  • A network map of your IT system; giving you full control of your IT environment

Cloud Nine

  • Get on cloud nine by migrating your email to Google Mail or Microsoft 365
  • Enjoy synced devices, shared calendars and robust backups
  • Backup and migration of all your email accounts
  • Configuration of staff phones to integrate with cloud mail and apps

Hourly rates & retainers

5-15% off our hourly rates
  • Pay by the hour and stay flexible OR
  • Get a discount off our hourly rate when you choose a 10 or 20 hour retainer package

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